Mechanical Services Installations Limited Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

What Information We Collect, Use, and Why

We collect and use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history

We also collect information through the use of cookies and analytics to improve your experience on our website.

Google Analytics (GA4) and Data Tracking

We use Google Analytics 4 (GA4) to collect information about how visitors use our website. Google Analytics uses cookies or similar technologies to track user interactions. The data collected may include:

  • Device information
  • IP addresses (anonymized where possible)
  • Interaction data (such as pages viewed, clicks, and time spent on the site)

This data helps us improve our website and understand user behavior. Data collected by Google Analytics may be stored outside the UK or EEA. You can view Google’s privacy policy here.

Cookies and Tracking Technologies

We use cookies to collect information about your usage of the website. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect your experience on the website. For more detailed information on the cookies we use and how to manage them, please see our Cookie Policy below.

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Our lawful bases include:

  • Consent: We have permission from you after providing all relevant information. You have the right to withdraw consent at any time.
  • Contract: We need the information to enter into or carry out a contract with you.

Where We Get Personal Information From

  • Directly from you

How Long We Keep Information

We retain personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of – provision of services, warranties, satisfying any legal, accounting, or reporting requirements. We review our retention periods every quarter and securely delete data when it is no longer needed.

Third-Party Data Sharing

We may share your personal data with trusted third parties, such as:

  • Trusted Corporate Partners

These third parties are obligated to handle your data securely and in accordance with data protection laws. Data may also be transferred outside the UK or EEA, where appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.

International Data Transfers

Some of the data we collect may be transferred and stored outside of the UK or EEA. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal information.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Despite these precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details provided. If you are unsatisfied with our response, you can also complain to the Information Commissioner’s Office (ICO).

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit websites. Cookies are widely used to make websites work, or to work more efficiently, as well as to provide information to website owners.

Types of Cookies We Use

We use the following types of cookies on our website:

  1. Strictly Necessary Cookies
    These cookies are essential for you to browse our website and use its features, such as accessing secure areas of the site. Without these cookies, some services you request cannot be provided.
  2. Performance Cookies
    These cookies collect information about how you use our website, such as which pages you visit most often. This data is used to improve how our website works and provide a better user experience. For example, we use Google Analytics 4 (GA4) to understand how visitors interact with our site.
  3. Functionality Cookies
    These cookies allow the website to remember choices you make (such as your username or language preferences) and provide enhanced, more personalized features.
  4. Targeting or Advertising Cookies
    We may use these cookies to deliver ads that are relevant to your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of an advertising campaign.

How We Use Cookies

We use cookies to:

  • Ensure the website functions correctly.
  • Analyze visitor behavior through Google Analytics 4 (GA4) to improve our website and services.
  • Provide relevant advertising, where applicable.

Managing Cookies

You can manage or disable cookies by adjusting your browser settings. Most web browsers allow some control of cookies through the browser settings. However, please be aware that disabling cookies may affect your experience on our website and limit the functionality of certain features.

Cookie Consent

By continuing to use our website, you agree to our use of cookies. You can withdraw your consent at any time by adjusting your browser settings.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices and services. Please check this page periodically for updates